Chatbots offer innovation and real value to the insurance industry. They are popular as customer-facing chatbots that can provide quotes and instant insurance coverage around the clock and internally to help insurance companies process new claims. For the customer, the insurance chatbot is a welcome development that extends office hours around the clock and can find the right product and quote in the shortest amount of time, without the customer picking up the phone. The insurer’s chatbot can be contacted through the customer’s preferred messaging channel. For insurers, chatbots that integrate with back-end systems to create tickets for claims and drive the claims management process are a more cost-effective and user-friendly solution for employees than custom software. Such chatbots can be launched on Slack or the company’s internal communication systems or work just through email exchanges. Empowering policyholdersThe requirement for a new era of customer service is being set across all sectors, and the insurance industry is not exempt. As consumers have become accustomed to fast, personalized service, expectations rise in other industries. Industries such as digital technology and retail are at the forefront of new methods and advanced technologies. Today’s consumers expect a similar level of service from their insurance providers as they do in other areas; they want to contact a company through the channel of their choice, just as they would any other person. With an innovative customer service method that builds a relationship between provider and policyholder, insurance companies can support their customers in a way that generates loyalty and advocacy. Benefits of insurance chatbotsHow prevalent are chatbots? 80% of brands today use chatbots for customer interactions. Here’s a list of their most popular benefits: Efficiency and convenience: These virtual agents offer customers an easy way to get information or ask questions without dealing with them. They don’t have to wait a day or two (or longer) for an email reaction or remain on hold waiting for the following next available customer service representative. 24/7 availability: According to Finance Online, 64% of customers say contacting customer service 24/7 is the best chatbot feature for insurance. Most chatbots are available at all hours of the day and night, which means customers can ask their questions even when most other helplines and agents are unavailable, such as at night, on weekends, and vacations. Instant answers: HubSpot determined that of the 71% of customers who use messaging apps for customer service, many do so because they want quick answers – and chatbots can be the answer because of their user-friendly features and availability. In most cases, when customers have questions, they seek answers almost immediately. Redistribute employee workload: Chatbots can help staff members process and manage new claims and perform everyday tasks like updating accounts. They can even create personalized quotes. Insurance policy chatbots can also free up employees who might otherwise be answering phone calls or responding to emails, saving time and money. Streamline procedure: Chatbots can affect and streamline everything from claims reporting to understanding data analytics. Improve customer relationships: According to HubSpot, most Millennials who have interacted with a company’s chatbot say the experience positively impacted their perception of the company. Generating leads: When customers interact with a chatbot, they can be expected to provide basic contact information such as name and email address. This is an easy way for insurers to generate leads. Challenges chatbots can solve for insurersProperty and casualty insurance is complex and challenging to understand for many consumers. Buying different types, renewing, and settling claims can be complicated – but insurance chatbots can clarify the processes and help customers understand the costs involved. However, it’s important to note that insurers should always include a way for customers to contact employees. Even though chatbots can handle routine tasks, customers want to know they can speak with a real human being when needed. Chatbots can also help insurers keep up with customer service demands. Chatbots often respond faster than a human, and unlike a human, they can handle multiple customer inquiries at once. 5 Ways Chatbots Can Help InsurersClaims processing. Chatbots can help with claims and payment questions. There are a variety of ways insurers can use chatbots to provide adequate customer service: Collect leads: When customers interact with a chatbot, they can be expected to enter basic contact information such as name and email address, which is an easy and effective way to collect customer data and generate leads. This information can be shared with sales teams. Inform: In many cases, someone contacts an insurer with questions about a product or procedure. A chatbot can respond to questions and provide more information – or route those inquiries to the appropriate departments or resources. Engage with customers and gather feedback: chatbots are often faster and more efficient than phone calls and emails. They also provide insurers with an easy way to collect data about their various customer service requests. Freeing up employees: Employees can devote their time to other important tasks when chatbots help handle customer service requests. Customer service chatbots for self-service in the insurance industryMuch of the CX investment in customer service revolves around automation and AI to automatically resolve inbound tickets and proactively reach critical parts of the customer journey. Customer service chatbots can be deployed across all major digital channels, including email, webchat, messaging, SMS, social, and voice. When providers rely solely on human-agent teams, providing the effortless and immediate resolution customers expect is challenging. AI can help automate solutions for regular tickets, assist agents by gathering information from customers and back-end systems before passing it to an agent, and even write responses to review. Have you checked out our Insurance chatbot yet? It helps you keep your website is in tip-top shape. Check it out now here: Insurance chatbot. The post Chatbots bring innovation to the insurance appeared first on EngagerBot. Via https://www.engagerbot.com/chatbots-bring-innovation-to-the-insurance/?utm_source=rss&utm_medium=rss&utm_campaign=chatbots-bring-innovation-to-the-insurance Via https://engagerbot.weebly.com/blog/chatbots-bring-innovation-to-the-insurance
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There are different types of chatbots available on the market today. They are either based on a software platform or are standalone apps. The latter is one of the most popular options because it can be installed on any PC, cell phone, or tablet. Chatbots are a popular tool these days because they are quick to deploy, easy to use, and can start a good conversation. However, the time and effort required to create a successful chatbot are significant. The key to chatbot success is understanding the concepts behind them. Why should home service providers use chatbots?With attention spans getting shorter and a general lack of time, people today want to get the information they need quickly. This is where chatbots come into play. Implementing such technology can help companies deliver a superior customer experience, build relationships with target audiences, and solidify brand credibility while sharing the workload associated with supporting users between the customer service team and the chatbot. 24/7 availabilityMost customers expect a company to be available 24/7, every day, including weekends and holidays in the digital age. If potential customers interested in your product or service don’t get a timely response to their questions, they’re likely to leave the company and look for competitors’ offerings. For most companies, bridging this gap with their customer support team alone is an impossible task, In contrast, chatbots are available at all hours of the day and night, assisting outside of regular working hours. Immediate responses to customer queriesThe benchmark for first response time in live chat is an average of one minute and 36 seconds across all industries if you want to achieve 92% customer satisfaction. Trying to meet expectations by relying on the support team is complex. It requires you to dedicate additional resources to ensure a lightning-fast response time, while chatbots can handle many questions instantly, regardless of the time of day or night. Lower cost of doing businessThe larger your business obtains, the more resources are needed to provide excellent client support. Salaries, advantages, and other overhead costs associated with expanding your support team inevitably hurt your bottom line and limit your ability to grow your business. In contrast, chatbots don’t come with a host of costs and can reduce customer service costs by up to 30% while having nearly unlimited potential to expand. More sales and profitsAccording to PSFK, 74% of customers prefer chatbots to get instant solutions. Combined with the truth that chatbots lead to an average 67% increase in sales, leveraging opportunities to serve potential and existing customers that would have otherwise gone unused is a great way to improve the customer experience. But chatbots can do much more than help your support group. Chatbots can create more sales and revenue for your business by helping you convert visitors into certified leads, schedule sales calls and meetings, or even provide personalized product recommendations. How home service providers can use chatbotsA versatile device for growing your business, a chatbot can be used in countless ways to provide top-notch customer support, reach your target audience, and amplify your sales and marketing efforts. The optimal use can be different for each business and depends on several unique factors – from the industry it operates into the strategic goals it pursues. However, for home service providers – who make up a large portion of our customer base we see chatbots being most effective when it comes to the following tasks:
To maximize the benefits of chatbots, you can deploy the technology on multiple online platforms that serve as the first factor of contact for your customers: your website and social media platforms, as well as the most popular instant messengers like WhatsApp and Facebook Messenger. While it is possible to set up a chatbot from scratch, most businesses don’t have the time, knowledge, or resources to do so. Have you checked out our Home Service chatbot? It helps ensure your website is in tip-top shape. Check it out now here: Home service chatbot The post Home service chatbot appeared first on EngagerBot. Via https://www.engagerbot.com/home-service-chatbot/?utm_source=rss&utm_medium=rss&utm_campaign=home-service-chatbot Via https://engagerbot.weebly.com/blog/home-service-chatbot What Are ChatBots for Hairdressing & Personal Care?A chatbot is a rule and artificial intelligence-driven service that your visitors can communicate with through a chat interface on your website. They are utilized to provide a better experience for your visitors and help you increase your website conversions. Awareness of chatbots for hairdressing and beauty is growing, and more and more platforms are integrating chatbots for hairdressing and beauty, which has undoubtedly increased in recent times. Data from Google Trends reveals that search volume for “chatbots for hair and personal care” has increased 19-fold in the last five years as individuals and companies began to recognize their value. “Bot experiences with more involved audiences are achieving 80-90% feedback rates. At the same time, even the most adverse experiences are in the 35-40% range. This is due to the rise of a powerful NEW “AI” technology… Engagerbot for hairdressing and personal careYou may have heard about engagerbot for Hairdressing & Personal Care on major news outlets like CNN and Fox News. Mark Zuckerberg revealed that engagerbot for hairdressing and personal care would be the secret to Facebook’s success over the next decade. Billion-dollar companies are already using chatbots for hair and personal care products to achieve an ROI of 800% or more. By 2021, 50% of companies will spend more on bots than mobile apps. Chatbots for hair salons tools for businesses.The data shows that you need to start using chatbots for hair salons to optimize customer communication, success, and sales. Kinds of beauty businesses that can benefit from chatbotsThe advantages of chatbots apply to all players in the beauty industry. Stationery businesses like salons, spas, and beauty schools can be as successful with a Facebook chatbot as online businesses like beauty eCommerce stores. Chatbots are also helpful for beauty businesses of all sizes. More famous brands inundated with Facebook messages can automatically use a beauty chatbot to answer frequently asked questions. It can also help them gather data on prospects and clients and send newsletter-style messages to users. Smaller brands may not require bots to manage a full Messenger inbox, but they can take advantage in other ways. Your bot can transform users who discuss on Facebook posts into leads. It can also serve as a mini-CRM to collect, filter, and export data about clients engaged with the bot. How a chatbot can increase your beauty businessA live chat for the beauty industry on Facebook can quickly offer essential information about your organization but in a more engaging way. It can share information about your products or services, your hours of operation, directions or prices, as well as your reviews and examples of your work. However, that’s not all a beauty bot can do. While they were initially used for simple customer service inquiries, they have evolved into savvy virtual assistants with even more robust capabilities. Use them for : Sending messages and updates to subscribers: One of the most helpful features of Facebook chatbots for businesses is sending messages to segmented groups of subscribers to retarget them. To engage prospects and customers, you can share information about new products, sales, coupons, and more. You can send out these messages within 24 hours of a user’s last interaction with your bot, or you can pay to send a sponsored message at any time. Offer 24/7 support: the beauty of chatbots (pun intended!) is that they have no business hours. It doesn’t matter what time zone the user is in or when trying to book an appointment or request information. The bot is always available to chat with and help the user, day or night. Add the live chat feature to your bot so that customers can reach a human agent for open questions. Schedule and book appointments: A chatbot makes scheduling appointments for inpatient businesses quick and easy. Customers can book treatments instantly, anytime, without leaving the Messenger app or filling out cumbersome web forms. Selling products: A beauty bot makes product sales much easier for eCommerce businesses. Like booking appointments, sales can be made 24/7 with the Messenger app. Combine this capability with a bot’s ability to send out promotional messages to users about sales or new products, and you’ve created a streamlined, highly effective new sales funnel. Offer personalized, expert advice: It’s in the best interest of any beauty business to position itself as an authority in its niche, and chatbots are great for that. You can give users the valuable and engaging experience of chatting with a beauty expert by preloading your bot with helpful tips, tricks, and advice. For example, questions about the customer’s hair type or eye shape can be used to generate hairstyle recommendations. This can be accompanied by booking an appointment or suggesting makeup products with links to purchase. This is a high-value but straightforward way to build trust in your brand and drive sales. Entertain, educate and inspire: Chatbots offer other features that help your brand build credibility with users. You can use messages with specific tags to send content that entertains, educates, and inspires your users. For instance, you could offer a quiz that recommends a nail color or face mask type depending on your mood. This type of creative, engaging content resonates well with users and can increase brand loyalty and sales. An instance of one of the best beauty bots on the market is the story of Beauty Player, a Chatfuel customer. First, the company solved the immediate problem of being inundated with Facebook messages by establishing their bot to handle FAQs. Then, they outfitted their bot to offer quizzes on the user’s skin type and then recommend products along with coupon codes. Thanks to these innovative features, they attributed a whopping 40% ($250,000) of their sales the next month to their clever beauty bot! Wrap up Response times can have a massive effect on your conversion prices. If you keep your site visitors waiting too long, you’re sure to lose some who would have bought. This is where we come in. By using chatbot art, you can respond to your clients immediately and supply them with a faster and smoother purchasing experience, resulting in higher conversion rates and a more extensive subscriber list. Have you checked out our Hairdressing and personal care Chatbot? It helps ensure your website is in tip-top shape. Check it out now here: Hairdressing and Personal care chatbot The post Hairdressing and Personal care chatbot appeared first on EngagerBot. Via https://www.engagerbot.com/hairdressing-and-personal-care-chatbot/?utm_source=rss&utm_medium=rss&utm_campaign=hairdressing-and-personal-care-chatbot Via https://engagerbot.weebly.com/blog/hairdressing-and-personal-care-chatbot Why are chatbots important in healthcare?In research, the most valuable features of using chatbots in healthcare are as follows: Anonymity: especially for sensitive and mental health issues. Monitoring: awareness and tracking of the user’s behavior, anxiety, weight changes to encourage the development of better habits.
Scalability: the ability to respond to numerous users. What are the top use cases for chatbots in healthcare?Healthcare chatbot use cases include: 1. Providing medical information.Chatbot algorithms are trained on rich health data, including disease symptoms, diagnoses, markers, and readily available treatments. Public datasets are utilized to continuously train chatbots, such as COVIDx for COVID-19 diagnosis and Wisconsin Breast Cancer Diagnosis (WBCD). Chatbots with different intelligence levels can understand users’ questions and provide answers based on predefined labels in the training data. Example: The app Healthily provides information about symptoms of various diseases, assessments of overall health, and tracks patient progress. 2. Making doctor’s appointmentsChatbots are integrated into a medical facility’s system to provide information about appropriate physicians, available appointments, clinics, and pharmacy business days. Chatbots ask patients about their current health issues, find appropriate doctors and dentists, provide available appointments and routines, reschedule, and delete appointments for patients. Chatbots are also integrated with users’ device calendars to send reminders and updates about medical appointments. 3. Collect patient dataChatbots can collect patient data based on simple questions about name, address, symptoms, current doctor, and insurance information. Chatbots then keep this information in the medical facility’s system to facilitate patient intake, symptom tracking, doctor-patient communication, and medical record keeping. 4. Processing insurance inquiriesChatbots can provide insurance services and health resources to patients and plan members. Integrating RPA or other automation solutions with chatbots can also automate insurance claims processing and healthcare billing. 5. Mental health support.Chatbots that provide mental health support are trained to deliver cognitive behavioral therapy (CBT) to patients with depression, post-traumatic stress disorder (PTSD), and anxiety or train autistic patients to improve their social and interview skills. Users can interact with chatbots via text, microphones, and cameras. 6. Request medication reorders.Chatbots capture patient information such as name, birthday, contact information, current doctor, last clinic visit, and prescription information. The chatbot forwards a request to the patient’s doctor, who makes a final decision and contacts the patient when a refill is available. This allows physicians to batch process prescription refills or automate them in cases where physical intervention is not required. What is the market and future of chatbots in healthcare?Healthcare is among the top 5 industries benefiting from chatbots. Chatbots are expected to account for more than a $1 billion market size. On the other hand, the global COVID-19 pandemic has increased the need for chatbots to support healthcare without putting healthcare workers at risk:
These global experiences will impact the healthcare industry’s reliance on chatbots and could provide new and broader opportunities for chatbot implementation in the future. Advantages of chatbots in healthcareThe advantages of using crossbreed chatbots in healthcare are massive, and everyone involved benefits. For one, medical chatbots reduce the workload of medical staff by reducing hospital visits, cutting down on unnecessary treatments and procedures, and decreasing hospital admissions and readmissions by improving treatment adherence and symptom knowledge. For patients, this brings many benefits:
Chatbots provide cost savings in healthcare. Chatbots are slowly reducing hospital wait times, appointment times, unnecessary treatments, and hospital readmissions by linking patients with the ideal healthcare providers and helping them understand their conditions and treatments, even without seeing a doctor. Experts estimate that cost savings from chatbots in healthcare will reach $3.6 billion worldwide by 2022. In addition, hospitals and private clinics are using medical chatbots to triage and enroll patients even before they enter the treatment room. These bots ask relevant questions about patients’ symptoms, which are automatically answered to create a good medical history for the doctor. Then, these medical histories are sent via a messaging interface to the physician, who triages to identify which patients require to be seen first and which patients need a brief consultation. The truth is that chatbots can neither replace a physician’s expertise nor take over patient treatment. However, combining the best of both globes improves the efficiency of patient care, simplifying and expediting treatment without compromising quality. How do you develop a medical chatbot app?Developing a healthcare chatbot can be a real challenge for someone who has no experience in the field. Follow these steps to develop an engaging, HIPAA-compliant medical chatbot. Design a conversation pathBefore chatbots, text messages provided a convenient interface for communicating with friends, loved ones, and business associates. Survey results show that more than 82 percent of people leave their text message notifications turned on. And an ordinary person has at least three messaging applications on their smartphones. As Erika Hall describes in her book Conversational Design, people love this type of conversation not for its sophisticated features but for the convenience of maintaining and accessing social connections through short, unpredictable conversations. App design for healthcareBut as essential as text messaging may seem, several rules govern its effectiveness: Relevance, tone, volume, speed, and context. Therefore, when using conversational paths for chatbots, AI developers must consider these principles that guide effective and productive conversations, especially in healthcare. Choose the exemplary user interfaceChatbots are revolutionizing social interaction on a grand scale. Entrepreneurs, media companies, the automotive industry, and customer service representatives use these AI applications to ensure efficient customer communication. However, people evaluate a process by the outcome and how easy the process is. Similarly, conversations between humans and machines are judged not only by the outcome but also by the simplicity of the interaction. This is where a well-designed user interface (UI) comes into play. A UI is the meeting point between humans and computers when users interact with the design. Depending upon the type of chatbot, developers use a graphical user interface, voice interactions, or gestures, using different machine learning models to understand human language and generate appropriate responses. Popular platforms for developing chatbot interfaces include Alexa API, Facebook Messenger, Skype, Slack, Google Assistant, and Telegram. These platforms have various elements that developers can create the best chatbot user interfaces. Almost all of these platforms have vibrant visual elements that provide information in text, buttons, and images to make navigation and interaction effortless. Except for Slack, all these platforms offer a quick reply as a recommended action that disappears once clicked. Users choose fast replies to ask for a location, address, email or end the conversation. Some of these platforms, such as Telegram, also offer custom keyboards with predefined reply buttons to make the conversation seamless. Each of them has systems has its benefits and disadvantages. So, choosing the right platform can seem daunting. However, let these simple rules guide you in choosing the best user interface for your chatbot:
Design the layout to be more readable: avoid excessive colors and buttons, and use fonts, capital letters, letters, and italics appropriately. Avoid numerous tasks on a single page: This can tire the user and confuse them. Limit the number of tasks to one per page. Also, complex tasks should be divided into subtasks to improve the usability of the bot. Finally, the design should be easy to navigate. An effective user interface aims to make chatbot interactions as close to a natural conversation as possible. To do this, design elements must be arranged in simple patterns to make navigation easy and convenient. Blend the best of humans and AIWhen customers interact with businesses or navigate websites, they want quick answers to their questions and an agent who interacts in real-time. This is undeniably one of the critical factors that influence customer satisfaction and a company’s brand image. Standalone chatbots have allowed companies to advance their customer support experiences, but they have been expectedly flawed. For example, it’s nearly impossible for a healthcare chatbot to diagnose complex conditions based on symptoms accurately. Chatbots that act as symptom checkers can make accurate differential diagnoses for a range of symptoms, but in many cases, a physician must perform further testing or queries to make an accurate diagnosis. Bots immediately advise users to see a doctor and seek treatment in emergencies. For this reason, hybrid chatbots – which combine artificial intelligence and human intellect – can achieve better results than standalone AI-powered solutions. Using Rasa NLU for intent classification and entity extractionFor a practical chatbot application and a pleasant user experience, chatbots must be designed to make interactions as natural as possible. This requires machine learning models that allow the bot to recognize the intent and context of discussions. It is where natural language processing and understanding devices come into play. Rasa NLU is an open-source natural language understanding library used for intent classification, response generation and retrieval, and entity extraction when designing chatbot conversations. The NLU component of Rasa used to be separate but has been merged with Rasa Core into a single framework. The NLU is the natural language understanding library that performs intent classification and entity extraction from user input. This breaks down the user input so that the chatbot can understand the user’s intent and context. The Rasa core is the chatbot framework that uses a deep learning model to predict the best action. Have you checked out our Healthcare Chatbot? It helps ensure your website is in tip-top shape. Check it out now here: Healthcare Chatbot The post Healthcare chatbot appeared first on EngagerBot. Via https://www.engagerbot.com/healthcare-chatbot/?utm_source=rss&utm_medium=rss&utm_campaign=healthcare-chatbot Via https://engagerbot.weebly.com/blog/healthcare-chatbot Chatbots are a fundamental and effective way to order food. They can be used for both food delivery and ordering. Chatbots provide a convenient way to order groceries. They have a conversational interface that allows users to speak instead of typing on a keyboard. This eliminates the need for customers to scroll through complicated menus or select from dropdown menus, which is helpful when they’re in a hurry or don’t have time to read through different options. The chatbot could also suggest new items not on the menu and answer any questions the customer may have about their selection before adding it to the cart. This could include a website, social media platforms, a mobile app, messaging platforms, and chatbots. Modern consumers want to get their answers quickly. They also want multiple ways to engage with a company’s representatives, in real-time, from any device, anywhere. Marketing allows companies to stay in touch with their customers at all times, giving consumers access to the products and services they offer most conveniently. Bots are one of the most critical touchpoints for companies’ marketing strategiesThe following section will cover the main reasons why food brands are interested in developing chatbots. A better understanding of market demandOne of the benefits chatbots can bring to food brands is collecting data that helps companies better comprehend the needs of their clients. For instance, your chatbot could collect data to determine which dishes are the most popular. This will assist you in implementing a more effective marketing strategy. Let’s say you have a grocery store. Your customers keep asking you how many calories your product has. One way to use this information to your advantage is to launch an information campaign that educates your customers and helps you sell food. You can run this campaign via email or include a calorie calculator on your website. This will reduce the number of consumer inquiries and the overall workload of the customer service department (CSD). In addition, chatbots make it easier to analyze consumer inquiries by automatically monitoring, collecting, structuring, and storing them. By using chatbots and analyzing requests, grocery brands can better understand market demand and increase productivity in the right way. Quick response and constant availabilityTime is the most critical factor in why consumers turn to food brands’ customer service representatives (CSRs) via chats. According to a study by Econsultancy, 79% of consumers surveyed prefer live chat because they say they get the answers they need immediately. Nobody likes to wait an extended period for an employee to answer the phone and explain if it’s possible to order a pizza with extra cheese. At the same time, a courier might have currently left the restaurant to supply the order. When a client contacts a support center, a system immediately engages a chatbot. Consumers can get qualified help in a short time. Since chatbots can work 24 hours a day, seven days a week, 365 days a week, you can take care of your customers at any time of the day or night. This will help you increase brand loyalty. Reducing the cost of customer serviceMost of this spending is spent on paying support teams. Nearly 50% of all inquiries received by food brands are routine, and chatbots can handle such inquiries efficiently. This frees up customer support representatives to focus on complex inquiries that require human involvement, such as complaints about food delivery delays. In addition, chatbots enable grocery delivery service owners to reduce the number of support staff needed. Data from Chatbots Magazine shows that companies can save up to 30% on their customer service costs by using virtual agents. Bots are being utilized more and more to help us with our problems. Instead of hanging on hold for hours and listening to the same ridiculous music, a bot can allow you to get answers or perform an account inquiry without a long wait or automatically respond to an email you sent to a brand or support team. Believe it or not, a chatbot can also tell you what and where to eat. This is becoming increasingly popular with restaurants in local search results. These chatbots can recommend a restaurant to eat at, a recipe for your next meal, or even the ingredients you need for your favorite dish. Want to try them out and see what you can do? No problem. Let’s see at a few of the best chatbots about food. The Food Network has a chatbot integrated with Facebook Messenger. Just sign up on the Facebook website or open the Messenger app on your phone. How chatbots are helping food brands boost salesSuch digital agents automate the sales process by allowing customers to place their orders online by sending messages through Facebook Messenger, Slack, or other platforms. What makes chatbots so good at sales?Chatbots are fast and easy to use Because chatbots can process orders faster than customer service representatives, businesses can significantly increase the number of orders they process, boosting sales. Chatbots know the preferences of your customersBy using artificial intelligence, chatbots can ask customers about their food preferences and then offer them a variety of dishes or drinks to choose from. Because chatbots can offer foods that a customer is most likely to buy, grocers and food brands can sell more. Chatbots are friendly and politeIn addition, chatbots are always polite and never get angry. This means that even the most dissatisfied customers are likely to checkout. Chatbots are an essential marketing channel that attracts a loyal audience, increases customer retention and sales, and lowers customer service costs. Have you checked out our Food chatbot? It helps ensure your website is in tip-top shape. Check it out now here: Food chatbot Read More: Chatbot benefits in the travel industry The post The advantages of using chatbots for food brands appeared first on EngagerBot. Via https://www.engagerbot.com/the-advantages-of-using-chatbots-for-food-brands/?utm_source=rss&utm_medium=rss&utm_campaign=the-advantages-of-using-chatbots-for-food-brands Via https://engagerbot.weebly.com/blog/the-advantages-of-using-chatbots-for-food-brands A chatbot is a rule and artificial intelligence-based service that your visitors can interact with through a chat interface on your website. They are used to provide a better experience for your visitors and help you increase your website conversions. Chatbots for fitness & recreation tools for businessData shows that you should use chatbots for fitness and leisure to optimize customer communication, success and sales. Chatbots are coming to be an increasingly popular way to engage with customers. They can provide customers with a personalized experience and help them find answers to their questions. Some companies are using chatbots to engage with their customer base. This can be done through various channels such as social media, email, and phone calls. However, the chatbot is not limited to these channels but can also be used on websites or apps. The best way for your business to use a fitness and leisure chatbot is to provide an interactive experience for customers who have questions about your products or services. They can also be used for marketing by providing information about new products or services you have launched, so customers know when to expect them. Automate your business with chatbots for fitness and leisureOne way to stay competitive in the modern business world is to automate as many of your processes as possible: 1. Save time and moneyBy automating conversations that would otherwise need to be answered by an employee, businesses save time and money that can then be used for other tasks. An engagerbot can also be used 24 hours a day, every day of the week, so your website is never offline. 2. Generate leads and revenueEngagerbot for Fitness & Recreation uses direct messaging to qualify your visitors and direct them where they want to go to increase your chance of a conversion. For example, by asking your visitors just a few questions, you can determine whether or not they are exciting customers. If they are, you can deliver them right to your sales group or to an item you want them to buy! Alternatively, Engagerbot can take their contact information and automatically add them to your email subscriber list. 3. Guide users to better resultsNot every visitor is a potential customer, and many don’t always know where to find the information that interests them. Some may not even know what they are interested in. Perhaps they just heard your brand name in passing and decided to find out more. By knowing a collection of certifying inquiries, you can direct visitors to the best place to find the information they want without selling them anything. Advantages of using a chatbot for your gym or yoga studioCurrently, you know what a chatbot can do for your gym or fitness studio. Here are a few more reasons why using chatbots for fitness brands is a smart move at this time: As we mentioned earlier, you don’t need any particular skills or experience to create a fitness chatbot with Chatfuel. They’re easy to create. Our platform is user-friendly, and we offer a variety of support resources to help you along the way (listed in the last section of this post). They are part of the Facebook ecosystem. Facebook Messenger has more than a billion customers, so it’s safe to assume that most of your fitness customers are familiar with the interface. That means they don’t have to go through a learning curve to get value from your chatbot, and they don’t have to install a separate app. It also means you can use Facebook ads to attract more users to your bot if desired. They can be the central hub of your business. A Messenger chatbot can become a central hub for all information related to your business during the pandemic (and after!). You can equip it with all the relevant information for members, so they know it’s the right place to go if they have a question or want an update about your business. Plus, you can update the information yourself right away without contacting your developer, as you may have to do when making changes to your website. Bots can help you provide guidance, motivation, and a sense of community to your members, as we’ve already discussed. They can assist you in achieving your business goals. But they can also help you maintain engagement and even revenue during these times to keep your business afloat. How to develop a messenger bot for your fitness businessTo show you how to create a chatbot for your gym, we’ve put together some resources for you. The initial step is to register for a free Chatfuel account. Then, familiarize yourself with our platform and some bot creation basics: Create your first chatbotUse a template to set up a bot to answer frequently asked questions in three minutes. Upgrade to Pro when you’re ready and benefit from unlimited users and priority support. Wrap UpFeedback times can have a massive impact on your conversion rates. If you keep your visitors waiting too long, you’re sure to lose some who would have bought. This is where we come in. Using our state-of-the-art chatbots allows you to respond to your customers immediately and provide them with a faster and smoother buying experience, resulting in higher conversion rates and a more extensive subscriber list. The use of chatbots for fitness and leisure has undoubtedly gained momentum in recent years. Data from Google Trends shows that search volume for “chatbots for fitness and leisure” has increased 19-fold over the past five years as individuals and businesses began to recognize their value. “Bot experiences with more engaged audiences are achieving 80-90% response rates. At the same time, even the most negative experiences are in the 35-40% range. Have you checked out our Fitness and leisure? It helps ensure your website is in tip-top shape. Check it out now here: Fitness and leisure Read More: Chatbot benefits in the travel industry The post What Are ChatBots for Fitness & Leisure? appeared first on EngagerBot. Via https://www.engagerbot.com/what-are-chatbots-for-fitness-leisure/?utm_source=rss&utm_medium=rss&utm_campaign=what-are-chatbots-for-fitness-leisure Via https://engagerbot.weebly.com/blog/what-are-chatbots-for-fitness-leisure How to gather customer feedback with a chatbotBusinesses are using chatbots for large numbers for customer service, internal employee services, and other purposes. The non-tech-savvy consumer and business world is already used to chatbots, and the technology is not new or something to be afraid of. Adding a comments mechanism to a chatbot is a trivial task. Expending the original chat or providing a reminder message at some point after the original chat and any resulting transactions or interactions have taken place can be added to Facebook Messenger, SMS chatbots, your app, or to solicit feedback about your website the next time a customer visits. Provided the chatbot stores legitimate and legal interaction logs and ensures the user agrees and opts-in to future messages, all it takes is a cheerful “Hi, can I have your feedback for a minute, please?” And then the key concerns that provide data for the company to seriously improve its service. Make sure you give the chatbot balance or a positive factor by labeling it as a feedback/compliment bot, rather than falling into the easy trap of calling it a “complaint bot.” With the ratings checked, the options selected, and the data or other Feedback accepted by the chatbot, the company can collect and analyze customer feedback. Some companies still wonder how to analyze all this random, unsorted data. Well, the most straightforward point to do is to keep the 1-5 points as part of the conversation, but perhaps after the customer has had a chance to think and respond. However, chatbots and AI can analyze the text and understand the sentiment by looking for negative or positive words to infer the overall tone and specific verbs or nouns to understand product or performance comments. While positive thoughts increase the score, negative ones at least include a reason for the poor rating, e.g.: “Delivery was too slow,” “The agent didn’t understand my problem,” “Your script sucks” Using AI to understand sentiment provided by a chatbot feedback questionnaire or chatbot satisfaction survey can provide analysis of a large volume of chat messages. If your company is smaller, a simple text log of Feedback can also reveal whether your company is succeeding well or not so well. Creative ways to solicit and collect FeedbackIf your business offers a feedback option and no one cares, you need to get creative about how the feature works. Most grocery stores and other fast food places offer this option, which shows how vital soliciting Feedback is even for large companies that can afford to do all kinds of research. Other ways to encourage Feedback include a discount coupon for the customer’s next purchase or use of your services. If you offer a limited-time coupon and the feedback session, people are more likely to take advantage of it, which helps build a positive reinforcement loop. Brands or companies with more ephemeral businesses can solicit Feedback by, for example, creating a quiz for Facebook that weaves in feedback questions in a fun and exciting way. There are many ways to frame the conversation. Perhaps a “we’re sorry” discount could help turn that negative sentiment into something positive if they have something negative to say. Still, even those developing their first chatbot, most companies can create a helpful chatbot question list based on existing examples or talk to regular customers to find out how they would like to be answered. Since it’s their feedback, feel free to make the bot more conversational and personal than usual, using names and information to encourage engagement. What is a customer support chatbot, and do you require one?A customer assistance chatbot is a bot that uses artificial intelligence (AI) and machine learning to answer basic customer questions through a business messenger. AI chatbots use your existing details and resources, such as FAQ knowledge base articles, to answer and solve your customers’ questions. They can identify and answer multiple forms of the same question and can be trained to provide instant answers in your preferred voice and tone. These can be questions like “How can I add more users?” or “What are your prices?”. With Intercom’s Resolution Bot, you can go one step further by proactively suggesting relevant answers even before the customer is done typing. This indicates faster, more consistent customer support and fewer repetitive, transactional questions for your support staff. You need to think about adding a chatbot feature like this to your website if
Pro-tip: Consider implementing product tours with targeted messaging if you haven’t already. By proactively informing your customers and preemptively answering their questions, you can reduce your support volume and improve your customers’ experience, no matter the size of your business. Why customer support bot?Customer assistance is one of the most resource-intensive departments in any business. Customer service representatives spend all day answering customer questions, connecting with other departments to get relevant information, and resolving repetitive customer inquiries. The more customer inquiries, the more agents and resources are needed, resulting in higher costs for the business. AI is revolutionizing the customer service space. AI is helping companies better support their customers through various channels and methods. Chatbots play a crucial role in this AI revolution. Intelligent Bots Customer Support Bot is an AI-driven bot that enables businesses to do things that were once considered impossible:
Pre-built and customizable skillsThe Customer Support Chatbot comes with base scenarios to get started right away. Customize the base scenarios or add unique scenarios based on the requirements of the use case Ticket statusCreate a ticket share ticket status information and updates via dialog interfaces Account updatesChange account details, learn billing and payment information, and receive status updates via chatbot. Handoff to live agentsA bot can move the conversation to a live agent for more complex and urgent requests. 24×7 availabilityA customer service bot, unlike a human, does not need downtime. Bots work around the clock to answer customer inquiries. Discover the most typical customer issues and queries and resolve them quickly. Feedback is essential to understand user requirements. Get instant and quick Feedback from users through customer support chatbot. Live mediationIn case of a complex query, the customer support chatbot can quickly transfer the call to a live agent, along with the context. Have you checked out our Feedback and Customer chatbot? It helps ensure your website is in tip-top shape. Check it out now here: Feedback and Customer chatbot Read More: Automate Your Business With Chatbots for Education & Coaching The post Feedback and Customer support chatbot appeared first on EngagerBot. Via https://www.engagerbot.com/feedback-and-customer-support-chatbot/?utm_source=rss&utm_medium=rss&utm_campaign=feedback-and-customer-support-chatbot Via https://engagerbot.weebly.com/blog/feedback-and-customer-support-chatbot One way to remain competitive in modern business is to automate as many processes as possible: 1. Save time and moneyBy automating conversations that would otherwise need to be answered by an employee, companies save time and money that can then be used for other tasks. An engagerbot can also be used 24 hours a day, every day of the week, so your website is never offline. 2. Generate leads and revenueEngagerbot for Education & Coaching uses direct messaging to qualify your visitors and direct them where they want to go to increase your chance of a conversion. For example, by asking your visitors just a few questions, you can determine whether or not they are potential customers. If they are, you can convey them right to your sales team or to an item you want them to purchase! Alternatively, Engagerbot can take their contact information and automatically add them to your email subscriber list. 3. Guide users to better resultsNot every visitor is a potential customer, and many don’t always know where to find the information that interests them. Some may not even know what they are curious about. Probably they heard your brand name in passing and chose to find out more. By asking a collection of licensing inquiries, you can direct visitors to the best place to find the information they want without selling them anything.” Why is the education industry choosing AI chatbots? How do they benefit from them?Many large companies are now using AI chatbots to improve their customer service and reach out to more and more audiences to stay relevant and visible. In addition to enterprises, other industries also use chatbots, including educational institutions and educators. Chatbot manufacturers use artificial intelligence and the latest conversational design to create bots that can communicate with students in all topics from elementary to secondary to university. However, artificial intelligence will not (but may in the next 20 years) change a student’s favorite teacher but can work as a helper to the teacher or as a tool for modern education. What are the benefits of chatbots for education?AI helps students get what they desire! Every day, countless students search online for help with their assignments or for quick answers to get clarity on their courses, campus updates, admissions, instructors, etc. Similarly, teachers need time-saving alternatives to the repetitive processes they go through throughout the year. A chatbot can efficiently save the day for both. No more manually searching for simple answers that the institution can set up once for their chatbot and then enjoy for the rest of eternity! And faculty can benefit in many ways from a chatbot to simplify their teaching and assessment. Artificial intelligence will help teachers with grading and completing mundane tasks, collecting student feedback, and providing information about updates to their students. “The system will also help ease the burden on stressed faculty, as they won’t have to describe the same things over and over to different students.” William Confalonieri, CIO of Deakin and leader of the Genie chatbot project, explains, “The most promising way to use this technology is to support a much more personalized approach to services on campus that still appeals to a large number of people.” Applications for chatbots in educationIt’s becoming more common for students at all grade levels to use messaging services to interact with each other and sometimes with their teachers. These are essential features in platforms such as Google Classrooms and other class management systems and enable exchanges that aim to ask questions and get answers that support the learning process outside the classroom. Similarly, an increasing number of MOOCs and other online courses provide access to forums and communication systems that allow for consultation and discussion with teachers and other colleagues. According to various studies, engaging in critical discussions about learning content enables better understanding and enhances the learning process. Chatbots could replicate this process on a large scale by creating channels where students can talk about any topic with an “expert,” ask questions, and draw conclusions that improve their understanding of various topics. This is the viewpoint of Bill Gates, who recently gave an interview to The Verge. He explained the benefits of these systems in personalizing education and achieving better results. According to the Microsoft founder, his learning technique has always been to look for people who know more regarding specific topics than he does and ask them questions to find answers or confirm his points of view. He explained that this way of acquiring knowledge could be accessible to everyone thanks to chatbots. According to him, they can become virtual experts on different topics and become mentors and learning partners for students of all levels, helping them understand and develop each topic at their own pace, asking what is needed, and creating positive sharing spaces that allow students to share more knowledge. These are just some of the innovations chatbots can provide in virtual educationIt detects the emotional state of students, which, when recognized by chatbots, can change the response by adjusting the language or even including a joke. Personalized learning adapts to the student’s rhythm, depending on their needs and specific requirements. This allows for more direct guidance when conveying information or answering questions about a course. It allows the teacher to reduce the time spent in organizing and executing assignments, as chatbots provide instant answers to common student questions that have been previously designed. This saved time can be invested in research or projects that are pending for the course and in tutoring and motivating the group. Practical storage and analysis of data when reviewing student assessment and progress. Artificial intelligence helps students organize their time and distribute assignments according to their goals in an effective and accessible manner. Improves access to educationThe automated learning tool focuses on education and interaction and does not consider the student’s resources, language, or location. It can be considered something of a “democratization of learning.” Have you checked out our Education and coaching chatbot? It helps ensure your website is in tip-top shape. Check it out now here: Education and chatbot Read More: Chatbot benefits in the travel industry The post Automate Your Business With Chatbots for Education & Coaching appeared first on EngagerBot. Via https://www.engagerbot.com/automate-your-business-with-chatbots-for-education-coaching/?utm_source=rss&utm_medium=rss&utm_campaign=automate-your-business-with-chatbots-for-education-coaching Via https://engagerbot.weebly.com/blog/automate-your-business-with-chatbots-for-education-coaching Chatbots, a Fantastic candidate in the travel industry, are these traits: EmpathyFriendly chatbots provide a better customer experience and create better opportunities for companies to generate leads through chatbots. For example, a chatbot deployed by GRT Hotels & Resorts traded over 175,000 messages within 2.5 months of its launch. This led to 84% of those who communicated with the bot sharing their contact information and 40% of them had a booking intention Chatbots provide an instant response 24/7 across multiple communication channels, with the ability to route conversations to a live agent if needed. Real-time responses are an essential benefit because ±50% of customers expect companies to be available 24/7. Real-time responses are not valuable if they don’t answer your question. Understanding and recognizing user intent is key to providing the correct answer. In addition, chatbots that comprehend and use human humor are rated as more personable, collaborative, and capable and provide better solutions and services than those that don’t. ReliabilityThe dependability of a chatbot is directly related to its ability to provide the correct answer within a conversation. Reliability depends heavily on the chatbot’s ability to understand natural language and the data it has been trained on. An up-to-date training dataset on travel prices, destinations, packages, and comparisons ensures the reliability of a travel chatbot. These features are positively related to user satisfaction after use and continuity of the services offered. Top chatbot use cases in the travel industryChatbots can provide 24/7 solutions in multiple languages and respond to multiple customers simultaneously, making them an excellent candidate for the following tasks. 1. Searching for booking opportunitiesIn various communication channels (e.g., WhatsApp, Slack, Facebook Messenger), users can enter queries about their destination and travel dates and provide the chatbot with criteria to search for options to provide to the user during the conversation. Chatbots can also ask customers questions to narrow down choices, such as “What is your budget?”, “How many people will be traveling?” or “Are your dates flexible?”. 2. Manage requestsBefore making a final decision about their travel plans, users may have questions about travel insurance, travel requirements, prohibitions, estimated costs for travel, etc. Chatbots can answer FAQs and deal with these inquiries without the need for a live agent to answer these questions. Timely and accurate responses are significant during the COVID-19 outbreak, as travel policies between countries can change daily. 3. Complete reservationsWhen the user decides to make a travel reservation such as a flight or hotel, the chatbot can request information about the user, ID or passport, and multiple children accompanying the user. The chatbot also provides a channel for credit card payments, completes the reservation, and sends travel plans via email or message. 4. Cross-sellingAI-enabled chatbots can understand user behavior and create cross-selling opportunities by offering flight and hotel packages, car rental options, discounts on tourist tours and activities. They can also recommend coupons for restaurants or cafes that the travel agent has already worked with. This is beneficial not only for the companies but also for the users. For example, not all visitors know the hidden gems (and sometimes even important landmarks) in the places they visit. Offering visitors to Sicily a tour of Stromboli could help them avoid missing a famous landmark near the islands. 5. Manage bookingsUsers can talk with a chatbot to manage their booking, for example:
6. Manage cancellationsChatbots can facilitate the cancellation of reservations without needing a live agent. They can cancel the user’s reservations, recommend replacement flights or hotels, provide information about refund and return policies, and submit refund requests. The chatbot asks for the customer’s details and reservation codes or PNR. 7. Manage baggage requestsChatbots usually have access to live data from airports or train stations. Therefore, users can contact chatbots to know where the baggage claim area is and on which platform their baggage is located. And in the case of lost luggage, chatbots can create a luggage claim based on the user’s information and ticket PNR. Conversations are a friendly way to collect customer reviews seamlessly compared to surveys. After completing a booking or service, the chatbot can ask users some questions about their experience, such as “How satisfied are you with the services of this travel agency?” or “Would you suggest this agency to a friend?”, or ask them to write a comment on how the services can be improved. Travel chatbots help tourism services engage customersWebsites and apps are static in that they don’t adapt to visitors’ needs in real-time. For example, if a tourist doesn’t find the information he wants on a travel app, he closes it and goes to another source of information. However, if he is in a conversation with a chatbot, he can either get the information from the bot itself or be connected to a staff member who can better answer his questions. Chatbots and human employees of a travel-related service can thus work together to provide tourists with a well-rounded experience. They can also engage a higher number of customers as they can offer proactive customer support this way. Have you checked out our Travel Chatbot? It helps ensure your website is in tip-top shape. Check it out now here: Travel Chatbot Read More: What Is the Goal of Your Ecommerce Chatbot? The post Chatbot benefits in the travel industry appeared first on EngagerBot. Via https://www.engagerbot.com/chatbot-benefits-in-the-travel-industry/?utm_source=rss&utm_medium=rss&utm_campaign=chatbot-benefits-in-the-travel-industry Via https://engagerbot.weebly.com/blog/chatbot-benefits-in-the-travel-industry If you are clear regarding your goals, you can avoid distractions and focus entirely on results. Chatbots for e-commerce is a robust sales and marketing tool. So before you get started, be clear about what you want your chatbot to do for your business. Below are some other features to consider before you set out to create your chatbot:
Should users be able to make a request and connect with an employee?How does your chatbot fit into your overall marketing strategy? If you’re clear about what you want, at least initially, you can develop your chatbot efficiently without getting distracted by the myriad of options chatbots offer. (Seriously, they can do a lot.) I highly suggest considering the power of Facebook Messenger when it comes to chatbots. More than a billion users use Facebook Messenger every month, making interactions with your brand seamless. Through Messenger, you can get valuable information about users, such as their name and location, which can help you help them discover what they want – and ultimately guide them through your sales funnel. One of the essential devices for starting a Facebook Messenger chatbot is Manychat, which we’ll discuss below. Creating a chatbot for e-commerceYes, it is possible to embed Facebook Messenger directly into your website. However, a third-party chatbot program allows you to set up automated conversations through scripts, answer popular questions or assist customers without the need for human intervention. Each program has its interface and a step-by-step plan for creating your bot to vary instructions. Not only can you set up a chatbot for your e-commerce, but your customers can also subscribe to your content through this platform. So, if you publish a blog post with a sale or a new product, it will be pushed directly to their Facebook Messenger app. Here’s how to set up a chatbot for e-commerceChoose the platform you want to work with. I’ve chosen Manychat as an example. I’ll walk you through Manychat, but several other options include Chatfuel, Botsify, and Mobile Monkey.
Provide some essential information about your business and goalsNow it’s time to create the chatbot’s content, including broadcasts (like an email) and conversation streams – a complex process, but one you only need to set up once.
you can stay in Basic Builder mode or click “Go To Flow Builder” in the upper right corner. This way, you get a visual representation of your conversation flow that you can use to make sure you don’t miss anything. Add more dynamic steps to simulate the conversation you want to guide your visitors through. How to create chatbot flows for e-commerceAdd triggers: What will trigger this conversation? How will the customer start this conversation? You get dozens of options when you click Add Trigger, from subscriber opt-ins to keyword triggers to edge pop-ups. Choose the option that makes sense for the goal of this flow. Add text: It’s time to start the conversation. A friendly “Hello, how can I assist you?” is good. An introduction to your chatbot persona or brand is also a good start. Keep going: the conversation has just begun! In the Manychat Pro version, you can select “user input” so customers can choose from different options to respond to you. A quick glimpse at a few of the button options you have for each message. Add images or galleries of choices. Look at your customer service logs and schedule conversations based on customers’ or prospects’ most common questions. Best practices for chatbots in e-commerceE-commerce customers always look for high-quality experiences that make their shopping journey exciting and personal. One way to achieve this is to allow consumers to engage with chatbots in person and answer their questions quickly and easily. If you are planning to develop your chatbot and provide a customer experience like never before, here are some tips: 1. Be transparentAlthough chatbots can carry on conversations just as fluidly as humans, customers should never assume they are talking to a human and not a bot. Automated reactions can help gather basic information from customers, but since many don’t prefer to talk to machines, it’s best to admit who you are instead of trying to be someone you’re not. 2. Protect the privacy of customersSince customers may share a lot of personal and private information with the chatbot, you should protect this data and respect their privacy at all costs. Every customer values their privacy, so the chatbot should never become too intrusive. Allow it to communicate only when asked. 3. Deep integration of AISince chatbots are expected to respond to all kinds of customer queries, you should ensure that your chatbot is appropriately equipped and trained. Deep integration of AI into your chatbot can enable it to find and provide accurate information for customers. If your chatbot is performing a task and there is a change, the customer can ensure complete transparency. 4. Prioritize responsivenessSince chatbots are designed for instant customer service, they should be highly responsive and relevant. Don’t keep customers waiting. When customers talk to chatbots, the chatbots should understand customer issues and offer immediate suggestions or solutions. Make sure chatbots provide simple options and concise information sufficient for customers to take action. 5. Know when to reach out to a humanTo err is human, and this is true for chatbots as well. When a customer has an inquiry or question that the chatbot doesn’t know the answer to, it’s ideal to refer the customer to a human customer service representative instead of giving the same answer repeatedly. Have you checked out our E-commerce chatbot? It helps ensure your website is in tip-top shape. Check it out now here: E-commerce chatbot Read More: Booking and Travel chatbot The post What Is the Goal of Your Ecommerce Chatbot? appeared first on EngagerBot. Via https://www.engagerbot.com/what-is-the-goal-of-your-ecommerce-chatbot/?utm_source=rss&utm_medium=rss&utm_campaign=what-is-the-goal-of-your-ecommerce-chatbot Via https://engagerbot.weebly.com/blog/what-is-the-goal-of-your-ecommerce-chatbot |
ABOUT USHi I am Tim Viniello, I am 28 years old lives in UK. I love sport cars, online gaming & football playing. Mostly spend my free time on watching review videos of different products. |